We’re excited to welcome you back to Crowne Plaza Hunter Valley after the extended NSW lockdown. Crowne Plaza Hunter Valley will be re-opening To keep you safe, your hotel experience might seem a little different as we have adjusted to Government guidelines and public health advice. For your safety and that of our team and the general public, please follow the travel guidelines and do not travel if you or any member of your party are unable to comply with the requirements to stay or visit a hospitality venue in NSW.

Do I need to be vaccinated?

Current NSW government public health orders do not mandate vaccinations; however, current advice suggests that once the NSW pandemic lockdown ends, only double-vaccinated guests may be able to attend hospitality venues. This may also apply to all staff of hospitality venues. Please consider this before making your reservation, as we will always follow Government advice and any public health orders.

Arrival Experience

Upon arrival at the hotel, all guests will be required to pass through a vehicle checkpoint where our staff will verify the vaccination status of all person(s) 16 years and over in the vehicle. All eligible people will be required to  be double-vaccinated in order to enter the property. We strongly advise that you let people in your travel party know of the requirement to produce sufficient evidence of their vaccination status. If any person is unable to provide sufficient evidence, your vehicle will be turned away.

For information on how to obtain your vaccination status, please refer to the Services Australia website.

All guests should complete the Service NSW contact tracing check-in and you will be asked for proof of check-in by our team. We also kindly request that only one registered guest from your party approach our front desk when checking in to the hotel. Masks are mandatory within all indoor areas of the hotel (except when seated to consume food and drink) and we kindly ask that you adhere to the social distancing limits across all areas of the hotel.

We temporarily require guests to handle their own luggage, and where possible please utilise our Express check out service.

Some other changes you may encounter include:

Food & Beverage

Redsalt, our award winning restaurant will be closed for dinner at this time, until sufficient guests numbers permit us to open. It will then return to offering dinner Thursday to Sunday.

Lovedale Bistro fresh food, cold drinks

Lovedale Bistro, located on the lower ground floor is offering relaxed indoor and al fresco dining,  from 11am – 8pm. Lunch and dinner are available 11am-8pm. Bookings are recommended.  On days of lower hotel occupany, Lovedale Bistro may operate on restricted trading hours. Take out options and our in-room dining service will be available.

Breakfast served 7.00am – 11.00am in Lovedale Bistro

For a short time an a la carte breakfast will be served in Lovedale Bistro. For guests with a breakfast inclusive rate, this includes your choice of one hot and one cold option, bottomless tea and barista coffee and a complimentary pastry basket. For guests who have a room only rate, a la carte breakfast is available at a charge of $35 per person.  Breakfast can also be ordered via our in-room dining service for all guests with the exception of those on a breakfast inclusive rate.

Hotel Facilities

Water Park & Resort Pools

Our brand new water park is temperature-controlled for your pleasure and is for the exclusive use of our hotel guests. Complete with an assortment of slides, water cannons, flumes and jets.  Hours of fun for both large and small guests.  Open 8am- 6pm.

Both our main Resort pool and Haven Pool are open from 6.30am – dusk.  COVID-19 cleaning procedures and social distancing requirements are in place in line with current Government restrictions.

Ubika Spa

Located on the lower ground floor open Wednesday – Saturday 9am – 6pm

Dive into relaxation in the Hunter Valley.  Offering a wide range of treatments including massage, facials, body and hair treatments.  To keep you safe you will be required to check in and out of the spa using the Service New South Wales App. Spa treatments are in strong demand, so pre-booking is highly recommended before your stay to avoid disappointment.

Hair Salon

The Hair Salon will re-open from Tuesday 12th October and will operate Tuesday-Friday from 9am-5pm and Saturdays 9am – 2pm.

Hunter Valley Golf

Our 18 Hole Golf course operates daily between 6.30am – 6pm.  Bookings  are required. Buggy and Club hire are available.  Speak to our friendly team about golf lessons and check out the wide range of accessories in the Pro Shop. For more information on the restrictions that apply to golf, please click here.

Hotel Gym

Open 24 hours a day for hotel guests with a range of equipment and cardio to keep you fit. Your room key provides you with access. Please remember to use your mask and a fresh towel to wipe down the equipment when exercising and adhere to the social distancing limits.

 

With the current restrictions in place, many of the Hunter Valley attractions may have reduced operational hours. Please check that the particular attractions you wish to visit are open prior to making your trip to avoid any disappointment.

Please rest assured that your safety is our top priority during your stay.  Our team are here to deliver True Hospitality during your time with us.

To learn more about Our Clean promise please see Our Clean Promise